live bugs

  • Status New
  • Percent Complete
    0%
  • Task Type Bug Report
  • Category Technical
  • Assigned To No-one
  • Operating System android
  • Severity Low
  • Priority Medium
  • Reported Version 1.0
  • Due in Version Undecided
  • Due Date Undecided
  • Votes 1
  • Private
Attached to Project: live bugs
Opened by mario - 25.07.2022
Last edited by mario - 31.07.2023

FS#3497 - [support] NNC-android: sound bug

test version: 2020113021

Problem: some users still complain about broken sound. For most of the users it was fixed with the latest update from Aug 4, 2021 (I also can’t reproduce it on my test devices). It looks like only certain device types and Android versions (10 and 11) are affected.

Here are the reviews:
Lenovo Tab M8 - Android 10
Feel so sorry. The sound, the voices are all distorted and scary. I took it off again because my daughter just got scared. Audio is really broken. Does not depend on the tablet

Lenovo Smart Tab M8 - Android 10
I Purchased the AP but sound is not working properly.

Lenovo Tab M8 2nd Gen FHD - Android 10
I have a Lenovo tablet where the app works but I have to remove the sound as it is distorted and slowing down at times the animations (probably not only a sound issue, more of a video audio sync issue).

Samsung Galaxy A72 - Android 11
Should have read the reviews, sound is slow and distorted.

OnePlus 7T Pro - Android 11
The app is great, BUT, I keep having problems with the sound. Only uninstalling and reinstalling helps. really stupid

Ich habe das Handy gewechselt, von OnePlus 3T zu nun OnePlus 7T (Android 11).
Der Sound der App ist jetzt seit dem Umzug nicht zu ertragen. Es klingt total metallisch verhallt und die Sprachspur fehlt

A new from 03.12.22 (this time it’s Android 12):
Samsung Galaxy A53 5G - Android 12
Sounds are horrible! They are like a super creepy, distorted, slowed down sounds not even matched up to what’s going on. Its ridiculous. I payed for the extra animals and everything wish I wouldn’t have. I’m seeing that the problem has lasted for a long time. It really needs to be fixed. My daughter loves watching nighty night circus on YouTube and playing the nighty night farm one. Now with this one we can’t have the sound on because it’s so annoying and scary sounding.

Another one for Android 12 (20.04.23):
Lenovo M10 Plus (3rd gen) - Android 12
I recently purchased the Nighty Night Circus app. Unfortunately I am having issues with the sound quality. The sound seems to vibrate, and is out of time with the action.

Update 31.07.23 - v2023000003: there are some new complaints about this sound bug:
Lenovo XiaoXin Pad Pro - Android 11
The audio got robotic on my tablet… It didn’t work

Lenovo M10 Plus (3rd gen) - Android 12
Audio sounds glitchy and corrupted every time the narrator talks or the animals make noises. It would be a really good game if this was fixed.

Lenovo Tab M8 - Androd 10
The application has problems with sound, it rattles and sounds scary, reinstalling does not help. My child was scared. It’s terrible, because the application is paid.

Admin
mario commented on 04.05.2023 07:11

2023000002

Update: the latest fix build didn't solve the sound problem for Samsung Galaxy A53 5G-Android12 also not for Lenovo M10 Plus (3rd gen)-Android12

Admin
frank commented on 04.05.2023 07:56

there was a bug in recent unity versions that could break the sound. if we export with a newer unity version that should solve it. we had the same issue on some kidstablet apps. there the sound was working, but when you put the app in background and opened it again, the sound didn't work anymore
https://issuetracker.unity3d.com/issues/android-player-crashing-in-fmod-when-targetting-sdk-level-31

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