Flyspray::

FS#4359: [support] Shine-iOS: app freeze in headphone screen / app don't react to touch

2026-09-15T09:33:23Z

store version: 1.83

There are a few complaints about non-working app:

iPhone11_iOS26.6
Guten Tag, die App zeigt lediglich „Am besten mit Kopfhörern verwenden“, läuft sonst aber gar nicht, mit keinem Kopfhöreranschluss, auf dem Handy und am IPad nicht.
Mfg

Froze - unknown device type
Wouldn’t advance past the 'best with headphones' banner.

Funktioniert nicht - unknown device type
Das Spiel funktioniert nicht. Habe es bezahlt und auf mein iPad heruntergeladen. Es erscheint der Text, dass man es am besten mit Kopfhörern spielt, aber unabhängig davon, ob ich Kopfhörer benutze oder nicht, geht es an dieser Stelle nicht weiter. Ich habe das Spiel mehrmals erfolglos neu gestartet

Beautiful, but doesn't react to touch - unknown device type
Unfortunately, the app hardly responds to touch on Iapd and Iphone. Frustrating, because I assumed these problems would be solved by now, as they have been reported as long as 4 years ago. But no, nothing changed. Deleted the game, restarted my Ipad and reinstalled Shine. No improvement.

Note: after updating some of my test devices (preparing iOS27 update), I found that the app is not working for iPhoneXR_iOS18,7.9, iPadMini6_iOS26.6 and iPhone11_iOS26.6. It's working well for my rest test devices, (incl. iPadPro11_iOS26.6 and iPhoneSE_iOS26.6)

FS#4415: iOS - parents area: missing privacy policy link / Facebook+Twitter buttons are not removed

2026-09-15T09:00:03Z

test device: iPhone11_iOS27.0

Problem01: parents area - the privacy policy link is missing for following apps:
- LittleFireStation v1.6
- LittlePoliceStation v1.5
- LittleFriendsDance v1.57
- AnimalDoctor v2.5

Problem01: parents area - the Facebook/Twitter buttons are not removed for following apps:
- LittleFireStation v1.6
- LittlePoliceStation v1.5
- LittleFriendsDance v1.57
- AnimalDoctor v2.5
- LittleBuilders v3.9

FS#4409: AudioAdventure-iOS (store version 1.22) - parents area: rating feature don't work

2026-09-08T05:17:40Z

store version: 1.22
test device: iPadMini6_iOS26.6.1

Problem: the rating feature doesn't work for the store version (there is no store popup after removing the parental gate) → mov01

FS#2699: NNC-amazon - IAP: missing purchase button

2026-05-20T11:51:25Z

store version ? (can't find any version details)
test device: Fire HDX 8.9 (4th gen)-os5.4.0.0

Problem: the purchase button is missing in the purchase screen → SC01

FS#4234: NNC-amazon - purchase screen: IAP is not possible due to missing button

2026-02-05T09:01:19Z

test device: Amazon Fire HD 10 (2023)-Fire OS 8.3.2.2
store version: 1.7

1. install&launch app
2. go to purchase sceen
3. check for IAP

BUG: the button for IAP is missing. As a result, the extra animals can't be purchased → SC01 + logcat

Update: the IAP never worked for this platform as Amazon API is required to be implemented. Due to low user activity, it would not have been financially worthwhile

REMINDER: maybe we can remove the purchase screen to avoid further confusions on users side

FS#4263: [support] MVA/NNF - android 15 (SDK 35): app get stuck in black screen after launch

2026-02-05T09:00:15Z

affected devices: Redmi A3 MVA-Android15, Motorola Moto G54 5G-Android15
affected apps: MVA-v1.99, NNF-v1.65

Problem: the first complaints regarding latest android version 15 have arrived: the app get stuck in a black screen after launch (it's the same issue that we already had for android version 12, 13 and 14).

Note: Unfortunately I can not do a counter test on my side because I will receive the update for my Samsung device from June of this year at the earliest

FS#4237: [support] - LittleBuilders - Android14: app isn't available for some devices due to incompatibility

2026-02-05T08:59:24Z

store version: 2.0
affected devices: Samsung Galaxy A52s 5G, Samsung Galaxy A53 5G-Android14, Samsung Galaxy Tab S6 Lite-Android14, Samsung Galaxy tab a9+, Samsung-Tablet Galaxy Tab 9-Android14, SM-A156B-android14

Problem: some user complained that the app isn't available for the mentioned Android14 devices

Note: I already created a ticket for other affected apps (tested with my own device SM-A156B-android14): http://www.flyspray.foxandsheep.com/index.php?do=details&task_id=4187

FS#4328: [support] Fox&sheep website - contact: sending mail don't work

2026-02-05T08:57:02Z

URL: https://www.foxandsheep.com/help/
tested browser: Firefox v147.0.1, Microsoft Edge v144.0.3719.82

Problem: das Versenden von Supportmails (contact@foxandsheep.com) funktioniert nicht mehr (DE und EN). Nach Click auf 'submit' erscheint die Fehlermeldung There was an error trying to send your message. Please try again later.

Note: wir hatten bereits einen Fix für das gleiche Problem

FS#4327: [support] NNC-android: extra animals have disappeared after version update 2025000010

2026-01-23T05:35:56Z

store version: 2025000010
affected devices: Samsung Galaxy S25-android16, Motorola moto g85 5G-android15

Problem: There are two users complaining that the extra animals are no longer available after the update:

- Frech! Ich habe die App damals runter geladen und das Schwein, den Affen und den Fisch gleich auch genommen. Ich habe dafür bezahlt und jetzt plötzlich sind sie nicht mehr da. Dafür könnte ich sie aber kaufen für 2,39€. Wie dreist kann man bitte sein? Entweder ihr klärt das oder ich frage mal bei meinem Anwalt nach, was man da machen kann!

- Zuerst die vorab leere Version mit Affen, Fisch und Schwein – jetzt muss man dafür extra bezahlen, obwohl ich die App bereits gekauft habe.

- Mein Sohn war die Tage verwundert das Schwein, Affe und Fisch aus seinem Zirkus verschwunden sind. Ich hatte die Erweiterung am 24.09.2025 über den Google PlayStore gekauft, und jetzt werde ich in der App erneut aufgefordert die Tiere zu bezahlen. Gibt es hier zur Zeit ein Problem oder was kann ich tun das die Tiere wieder freigeschaltet werden?

Note: I cannot confirm this bug on my end; restoring the additional animals worked perfectly on all test devices.

FS#4125: [support] NNF, Chomp, AD - android 14 (SDK 34): app get stuck in black screen after launch

2025-03-17T06:06:43Z

affected devices: Google Pixel 6, Samsung Galaxy S22, Samsung Galaxy S22 Ultra, Samsung Galaxy Tab A7 Lite, Motorola moto g54 5G (XT2343-2)
android version: 14 (SDK 34)
Problem: There are some complaints from android 14 users. It seems to be similar to these issues which we already had in the past with android 12 and 13: http://www.flyspray.foxandsheep.com/index.php?do=details&task_id=3158 www.flyspray.foxandsheep.com/index.php?do=details&task_id=3694:

NIGHTY NIGHT FOREST
- Great app, but doesn't seem to work anymore on my Pixel 6 with Android 14. App closes immediately when I try to open it, even after reinstalling.
- Now it crashes every time. App up to date And phone up to date
- Crashes when I try to launch the app - App won't even open

Update_170325: there came up some complaints about getting stuck after launching the app!

Update_240524: it seems that Chomp and Animal Doctor are affected as well (I'm still waiting for more details from user feedback):

CHOMP
Device: Samsung Galaxy Quantum4
App version name: 1.3.7
- Incompatible with latest Android version.

ANIMAL DOCTOR
Device: Google Pixel 6
App version name: 20200000.07
- App can no longer be opened. Firmware and app are up to date. Memory and cache have been taught. Must be the app. Very bad for a paid app

Device: Google Pixel 7 Pro
App version name: 20200000.07
Only as of recently app is frozen. When select the app it closes immediately