store version: 1.86
test device: Pixel 8 Pro-android16

1. install app (don't launch it!)
2. go to gmail app > logout from account
4. open Google Play Store app > user is prompted to login (this step is not necessary, but it shows me that I am no longer logged into the store)
5. launch app > splash screen is shown up
6. app closes down

BUG: the check does not work properly. As a result, the linking to the google play store app is missing where you are prompted to login > logcat

Note: as mentioned on slack, the check is working properly for MovieAdventure v2.03 and LittlePoliceStation v1.5

store version: 1.5.35
test device: Pixel 8 Pro-android16

Testcase01
1. install + launch app > app can be played
2. close app
3. go to gmail app > logout from account
4. open Google Play Store app > user is prompted to login (this step is not necessary, but it shows me that I am no longer logged into the store)
5. launch app > app can be played as usual

Testcase02
1. install app (don't launch it!)
2. go to gmail app > logout from account
4. open Google Play Store app > user is prompted to login (this step is not necessary, but it shows me that I am no longer logged into the store)
5. launch app > app can be played

BUG: the check does not work for both cases (especially for the second one). Usually, the app should shut down after the splash screen and linking to the google play store app where you are prompted to login.

Note: as mentioned on slack, the check is working properly for MovieAdventure v2.03 and LittlePoliceStation v1.5 (I used testcase02)

Update: currently, this app is part of the GooglePlayPass. So we should fix it when Google requires an update version

test version: 1.054
test device: Pixel 8 Pro-android16

Testcase01
1. install + launch app > app can be played
2. close app
3. go to gmail app > logout from account
4. open Google Play Store app > user is prompted to login (this step is not necessary, but it shows me that I am no longer logged into the store)
5. launch app > app can be played as usual

Testcase02
1. install app (don't launch it!)
2. go to gmail app > logout from account
4. open Google Play Store app > user is prompted to login (this step is not necessary, but it shows me that I am no longer logged into the store)
5. launch app > app can be played

BUG: the check does not work for both cases (especially for the second one). Usually, the app should shut down after the splash screen and linking to the google play store app where you are prompted to login.

Note: as mentioned on slack, the check is working properly for MovieAdventure v2.03 and LittlePoliceStation v1.5 (I used testcase02)

Update: currently, this app is not part of the GooglePlayPass. So there is no need to fix it as long as Google requires no update version

test version: 1.90.35
test device: Pixel 8 Pro-android16

Testcase01
1. install + launch app > app can be played
2. close app
3. go to gmail app > logout from account
4. open Google Play Store app > user is prompted to login (this step is not necessary, but it shows me that I am no longer logged into the store)
5. launch app > app can be played as usual

Testcase02
1. install app (don't launch it!)
2. go to gmail app > logout from account
4. open Google Play Store app > user is prompted to login (this step is not necessary, but it shows me that I am no longer logged into the store)
5. launch app > app can be played

BUG: the check does not work for both cases (especially for the second one). Usually, the app should shut down after the splash screen and linking to the google play store app where you are prompted to login.

Note: as mentioned on slack, the check is working properly for MovieAdventure v2.03 and LittlePoliceStation v1.5 (I used testcase02)

Update: currently, this app is part of the GooglePlayPass. So we should fix it with an upcoming version

test version: 1.60.005
test device: Pixel 8 Pro-android16

Testcase01
1. install + launch app > app can be played
2. close app
3. go to gmail app > logout from account
4. open Google Play Store app > user is prompted to login (this step is not necessary, but it shows me that I am no longer logged into the store)
5. launch app > app can be played as usual

Testcase02
1. install app (don't launch it!)
2. go to gmail app > logout from account
4. open Google Play Store app > user is prompted to login (this step is not necessary, but it shows me that I am no longer logged into the store)
5. launch app > app can be played

BUG: the check does not work for both cases (especially for the second one). Usually, the app should shut down after the splash screen and linking to the google play store app where you are prompted to login.

Note: as mentioned on slack, the check is working properly for MovieAdventure v2.03 and LittlePoliceStation v1.5 (I used testcase02)

Update: currently, this app is not part of the GooglePlayPass. So there is no need to fix it as long as Google requires no update version

test version: 1.006
test device: Pixel 8 Pro-android16

Testcase01
1. install + launch app > app can be played
2. close app
3. go to gmail app > logout from account
4. open Google Play Store app > user is prompted to login (this step is not necessary, but it shows me that I am no longer logged into the store)
5. launch app > app can be played as usual

Testcase02
1. install app (don't launch it!)
2. go to gmail app > logout from account
4. open Google Play Store app > user is prompted to login (this step is not necessary, but it shows me that I am no longer logged into the store)
5. launch app > app can be played

BUG: the check does not work for both cases (especially for the second one). Usually, the app should shut down after the splash screen and linking to the google play store app where you are prompted to login.

Note: as mentioned on slack, the check is working properly for MovieAdventure v2.03 and LittlePoliceStation v1.5 (I used testcase02)

Update: currently, this app is not part of the GooglePlayPass. So there is no need to fix it as long as Google requires no update version

test version: 2.04
test device: SM-G991B-android13

Testcase01
1. install + launch MA app > app can be played
2. close MA app
3. go to gmail app > logout from account
4. open Google Play Store app > you are prompted to login in (this step is not necessary, but it shows me that I am no longer logged into the store)
5. launch MA app > app can be played as usual

Testcase02
1. install MA app (don't launch it!)
2. go to gmail app > logout from account
4. open Google Play Store app > you are prompted to login in (this step is not necessary, but it shows me that I am no longer logged into the store)
5. launch MA app > app can be played

BUG: the check does not work for both cases (especially for the second one). Usually, the app should shut down after the splash screen and linking to the google play store app where you are prompted to login.

BUG: the check does not work for both cases (especially for the second one). Usually, the app should shut down and the screen should be linked to the google play store app where you are prompted to login

Note: the check is working properly for MovieAdventure v2.03 and LittlePoliceStation v1.5 (I used testcase02)

Update: currently, this app is not part of the GooglePlayPass. So there is no need to fix it as long as Google requires no update version

test version: 20260001
test devices: SM-G991B-android13, Pixel 8 Pro-android16

1. go to device settings > set up turkish language
2. install + launch app
3. go to gallery
4. tap one of highlighted photos, as shown in screenshot SC01 > screen switches to black screen

BUG: the pony box is not loaded for those ponies. As a result, a black screen is shown instead → logcat

Notes:
- the app is not crashed in this state, only the assets of this scene are missing (the black screen can be exited by using the device back button)
- so far it only happens for language TR

URL: https://www.foxandsheep.com/help/
tested browser: Firefox v147.0.1, Microsoft Edge v144.0.3719.82

Problem: das Versenden von Supportmails (contact@foxandsheep.com) funktioniert nicht mehr (DE und EN). Nach Click auf 'submit' erscheint die Fehlermeldung There was an error trying to send your message. Please try again later.

Note: wir hatten bereits einen Fix für das gleiche Problem

store version: 2025000010
affected devices: Samsung Galaxy S25-android16, Motorola moto g85 5G-android15

Problem: There are two users complaining that the extra animals are no longer available after the update:

- Frech! Ich habe die App damals runter geladen und das Schwein, den Affen und den Fisch gleich auch genommen. Ich habe dafür bezahlt und jetzt plötzlich sind sie nicht mehr da. Dafür könnte ich sie aber kaufen für 2,39€. Wie dreist kann man bitte sein? Entweder ihr klärt das oder ich frage mal bei meinem Anwalt nach, was man da machen kann!

- Zuerst die vorab leere Version mit Affen, Fisch und Schwein – jetzt muss man dafür extra bezahlen, obwohl ich die App bereits gekauft habe.

- Mein Sohn war die Tage verwundert das Schwein, Affe und Fisch aus seinem Zirkus verschwunden sind. Ich hatte die Erweiterung am 24.09.2025 über den Google PlayStore gekauft, und jetzt werde ich in der App erneut aufgefordert die Tiere zu bezahlen. Gibt es hier zur Zeit ein Problem oder was kann ich tun das die Tiere wieder freigeschaltet werden?

Note: I cannot confirm this bug on my end; restoring the additional animals worked perfectly on all test devices.